Should you ever face a problem with your site and be unable to solve it, ask the hosting company’s tech support staff to help you get the site back online. A swift solution would be the best scenario, but a lot of hosting companies answer within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be fixed with ease, your website may not work correctly or may not be accessible at all for an extended span of time, so you may lose potential customers because it’s rather unlikely that anybody will be enthusiastic to return to a site that is inoperative. With that said, you need to make sure not only that you can reach your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a software app update does not go smoothly or you erase something mistakenly, for example, the site must be restored swiftly in order to prevent long downtime.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our cloud website hosting plans and you have a question or face some difficulty, you can get in touch with us 24x7x365 by posting a customer support ticket or by writing an e-mail and we’ll make sure that you get a response in less than an hour. If the issue can be solved, we will do it before we reply, whereas if there’s something that you have to do on your end, we’ll give you all the required details – what workable solutions to try, what settings to check, etc. Usually, you will obtain a response within less than half an hour, which suggests that waiting around for hours or even for more than 1 day to obtain assistance is something unthinkable. Our one-hour response guarantee applies to any inquiry that you may have – general, billing or technical.