Despite the fact that this isn't the mainfactor for you to recognize a trustworthy cloud website hosting company from a bad one and a reseller from a real provider, being able to call and consult with a live person is a sign that you aren't using the services of a one-person company and that you'll be able to reach someone every time you're looking for assistance. The phone support for web hosting services may range from common to professional, so the problems that can be resolved through a phone call vary based on the service provider. Usually, these issues are simpler and feature billing or first level tech issues as more difficult matters often require a support ticket where both you and the sysadmins can track what is going on with a specific issue. However, the option to call your service provider will save you a lot of time and efforts for the countless small issues that may eventually appear at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
Our cloud website hosting plans offer telephone support 14 hrs per day even on public holidays, so that if you don't have an account yet, you'll be able to call us and learn more about our services or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you are able to call the phone number which is closer to you. If you are an existing customer, we can help you in a timely manner with all the general and billing matters and with various technical issues to save you time and efforts - we acknowledge the fact that often it's much easier talk with a live person so as to get things done without delay. Of course, some situations simply cannot be taken care of over the phone, so in such a case you'll be able to use our ticketing system.