Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each support request you submit to us will be dealt with within maximum 60 min. In case your ticket or e–mail calls for additional assistance from a server administrator, we’ll forward it and leave a note to let you know that your case is being worked on. If you make use of the Managed Servers package, any of the server administration services included there will be carried out at a time that suits you.

  • Top quality support service

  • A Premium Tech Support Service

  • Should you require any help working with the Site Control Panel or with any of the applications that we’ve pre–installed on the server on your behalf, do get in touch with our customer support team at any moment through the ticketing system. Furthermore, should you require help administering your dedicated server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard disk space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Site Control Panel has been installed by default for every dedicated web hosting plan. Among its features is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the how–to articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.