1 hour ticket response
Prompt support is our ultimate objective and that is why we have a team of experienced technicians who are prepared to provide a fast answer to any question that you may have. Simply open your technical support ticket from your Site Control Panel and we will respond back to you within sixty minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute trouble ticket response time.
A Premium–Quality Client Support Service
Our customer care staff representatives have considerable experience in the cloud website hosting plans realm and are skillful enough to find a quick solution to your problem. If, however, the problem at hand is not within the competency of a client support engineer, the ticket will be sent to a programmer or administrator for additional investigation.
An Intuitive Help Center Section
Included in the Site Control Panel is an intuitive Help section, which features a variety of information sources. You can search through a routinely updated knowledgebase offering web hosting account management articles and website administration articles, check out our educational video tutorials or browse our F.A.Q. section.
